When to use chat

When to use chat rules within Chat & Reactions Etiquette.

Team meetings Training sessions

Use chat for short clarifications, links, and questions—not extended arguments.

Keeps the meeting focused and readable.

Client meetings Sales calls

Post a brief summary of key decisions and next steps in chat.

Creates a lightweight record everyone can copy.

Team meetings Training sessions

Only @mention someone when action is needed—avoid spamming.

Reduces notification overload.

All-hands meetings Webinars

Keep chat messages short and single-topic.

Improves readability and moderation.