Attention & Multitasking Rules

Use accessibility features when needed

Use captions, transcripts, or slower pacing to support comprehension.

Why it matters: Improves inclusion across accents and hearing needs.

If multitasking is allowed, declare it

If you’re joining as a listener while multitasking, be transparent when relevant.

Why it matters: Sets expectations and avoids missed responses.

Applies to: Participant

Use notes, not a script

Use bullet notes rather than reading a full script.

Why it matters: Sounds more natural and improves eye contact.

Applies to: Interview candidate, Sales rep

Avoid typing while others speak

If you need to type, stay muted and keep it brief.

Why it matters: Typing noise and divided attention reduce meeting quality.

Applies to: Participant

Avoid eating in small-group discussions

Don’t eat during small-group discussions unless it’s a known working session.

Why it matters: Eating reduces clarity and can feel inattentive.

Applies to: Interview candidate, Participant

Avoid phone calls during meetings

Don’t take phone calls during a meeting; if urgent, excuse yourself.

Why it matters: Split attention harms group coordination.

Applies to: Participant

Close unrelated tabs before joining

Before joining, close unrelated tabs and silence notifications.

Why it matters: Prevents distraction and accidental screen-share leaks.

Applies to: Interview candidate, Participant, Sales rep

Signal active listening

Use brief acknowledgments (nod, short 'yes', reaction) to show you’re engaged.

Why it matters: Reduces uncertainty in remote conversations.

Applies to: Participant

If interrupted, communicate quickly

If something interrupts you, briefly state it and propose how you’ll re-engage.

Why it matters: Keeps the meeting moving without oversharing.

Don’t do parallel work in small meetings

In small meetings, avoid multitasking unless explicitly agreed.

Why it matters: It reads as disrespect and lowers trust.

Applies to: Interview candidate, Participant, Sales rep

Ask for a recap instead of guessing

If you missed something, ask for a short recap at an appropriate moment.

Why it matters: Prevents misunderstandings and wrong follow-through.

Applies to: Participant

Be present when you speak

When it’s your turn, stop other tasks and speak clearly and briefly.

Why it matters: Shows respect for everyone’s time.

Applies to: Participant